Arbre a Sens Spa Paris, Paris

4.4
#30 of 177 in Spas in Paris
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Arbre a Sens Spa Paris Reviews

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TripAdvisor Traveler Rating
TripAdvisor Traveler Rating 4.5
67 reviews
Google
4.6
TripAdvisor
  • At first when I read especially one negative and strange review of tripadvisor I felt a bit uneasy to go there.I was reassured by the friend with whom I went there and who was already there. It is a.....  more »
  • Excellent piece of advice given from the very first step into this place. I enjoyed its very warm atmosphere. The massages are based on true guenuine techniques and offered by experts. I do...  more »
Google
  • This review is quite a unique one for me as I never actually got round to the treatment. It is also the first negative review I have ever written. I recieved a gift card for Arbre à Sens as a Christmas gift and as I do not live in Paris I tried to arrange an appointment for the treament before I left. My partner and I called on 03/01/19 and the woman we spoke to said that we could attend at 3.30pm the following day (04/01/19). We arrived 15 minutes early as they had asked us to but when we arrived we were greeted in a hostile manner by four women standing behind the reception desk. They told us that they did not have a booking for us today and that we must have made a mistake and called another spa instead. They said I could sell my gift card and that they were fully booked all week and could not fit me in at all. I was shocked at the way they spoke to us and could not believe that they were lying and accusing us of having the error, however, after reading some reviews i now see how they really are. We will not be coming back to this establishment nor will we be recommending it. We are also not your "jealous conpetitors" as I have read and heard you accuse people of in previous responses. Do not send us your phone and email details on a response as we already have them and will not be using them again. Deeply disappointed. No respect and no idea how to work in customer service. For future reference, if you have double booked an appointment or circumstances change or you simply make a mistake, just call the customer back and explain the situation. Do not let the customer come to you only to be lied to and have their time wasted.
  • It's amazing!!! A must do, if you want to relax at a high level in paris!!! 🌟🌟🌟🌟🌟

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