Les Bains du Marais Reviews
Nice place, spacious, a bit noisy, good food (fresh fish, desert), a little bit small portions (could be bigger). Just one person to serve all. Reasonable prices, but restaurant must have a better... more »
While the changing rooms are a little crowded at times, my experience of this hamman was fabulous. Beautiful and large steam room, perfect scrub, charming and helpful staff. Upstairs are the... more »
I booked a hammam, scrub and massage package online for after arriving on a longhaul flight. My flight was delayed, so I cancelled and requested a refund. They advised that they do not refund but would reschedule. When I arrived for my rescheduled appointment at 6pm on a Thursday, someone took me around the spa showing where to go for each treatment. I went to the hammam and was greeted by surprised looking men who told me that after 6pm on Thursdays, it is men only in the hammam. I waited for the hour in a room for the massage to start. When leaving, I mentioned that I could not get the hammam or scrub given that Thursday evenings are men only, and they didn't seem to realize there was an issue with that. Once they understood, they told me they would inform the office (since they were the ones to schedule me during a men only time), and the office would contact me about a refund. After 10 days without contact, I emailed the office, and they did not apologize for causing my embarrassment or their scheduling mistake. They also informed me that as I got the massage (1/3 of my appointment), they could not refund the rest of the package. This is appalling customer service, and I would not recommend this spa to anyone given their standard of care.
I was quite disappointed in the whole spa area. The area is in a cellar with stones. It’s very humid and smells old. The attention is in the details in those kind of places and it wasn’t up to standard . The staff was nice but it felt understaffed. The tea and water weren’t refilled and we had to ask twice for it. The Hamam area smelled bad, moldy. The sauna was nice but very small and the light started to flicker as if it wasn’t isolated enough from the moisture . Me and my husband got massages. My husband was touched 3 times on the testicules, which was very weird. My massage was okay. But I wouldn’t advice my friend to pay for that. It’s very small overall. The best place is the restaurant area upstairs . The food is okay. The overall experience is mediocre .
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