De Veluwse Bron, Emst

Definitely do not recommend. Last Saturday I went to this spa again with my friend. I come every year, but this time unfortunately I was very disappointed. Mean unprofessional staff spoils everything, despite a great banja ritual experience. The cleaning lady grabbed my hand and I was literally pushed out of the shower 10 minutes before closing time, which is not even relevant by the way. That's just not how you treat people, never mind customers. My girlfriend saw everything. I said that I will file a complaint and immediately 2 more colleagues arrived. I told at the reception what happened at the end of my visit, was shaking but even the location manager doesn't care, all 3 employees said that the cleaning lady didn't grab my hand. And I didn't even get an apology. I will never return to the Veluwse Bron.

We arrived on Sunday at around 16.30 and we didn't notice any sauna programs going on even though it was included in the ticket price. In general saunas were good, though in some of them temperature was lower than indicated and several saunas didn't seem to be well maintained. Salty water bath was a disappointment, water temperature was quite low. The temperature in other baths outside was low too. Also, in the restaurant service was a bit chaotic, though the food was good. One thing that really surprised me in a bad way before we left is that we needed to pay extra for a WHIPPED CREAM on each of the cake. In general, we expected a bit better quality for the price we paid.